How SMS opt-in works

Symphony SBS sends two kinds of text, each opted into separately. No marketing.

• One-time security codes (Symphony SBS security codes): people choose them as their two-step verification method, and can use an authenticator app instead.
• Message alerts (Symphony SBS message alerts): a text when a business user has an unread message in their business's Mail. Only for people who opt in, at businesses whose admins allow it.

Security codes

Steps

1. The person signs in to their Symphony SBS account.
2. They open Account → Security → Two-step verification and choose Text message.
3. They enter their mobile number, tick the consent checkbox (unticked by default), and select “Text me a code”. Without the tick, no message is sent.
4. We text a verification code, which they enter to confirm the number. From then on, they receive a code when they sign in.

Each consent is recorded with the time, the masked number, and the wording version (sms-2fa-v1).

The opt-in form

Sample messages

• Symphony SBS: your verification code is 482913. It expires in 10 minutes. Reply STOP to opt out.
• Symphony SBS: your sign-in code is 905217. It expires in 5 minutes. Don't share it. Reply STOP to opt out.

Message alerts

1. The person signs in to their Symphony SBS account.
2. They open Your account → Texts about new messages and select “Turn on texts”.
3. They choose their confirmed sign-in number or enter another mobile number, and tick the consent checkbox (unticked by default). Without the tick, nothing is turned on or sent.
4. A new number gets a verification code first, which they enter to confirm it.

Each consent is recorded with the time, the masked number, and the wording version (sms-messages-v1).

Symphony SBS: new message from Olivia Oak (Alpha Apartments) at Green Lawns. Read it: https://app.example.com/… Reply STOP to opt out.

Opt-out and help

Reply STOP to opt out, START to opt back in, or HELP for help. Full details are in our SMS Terms and Privacy Policy.